TERMS AND CONDITIONS
Last updated: 14 November 2023
Nutrify: The Food App (‘Nutrify’ or ‘App’) belongs to Craizy Pty Ltd trading as Craizy Studios (ABN 32 672 081 604) (‘Craizy Studios’, ‘we’, ‘our’ or ‘us’).
This page sets out:
If you access and use Nutrify, you are taken to have agreed to these terms and conditions. If you have any questions, please contact us on [email protected].
Nutrify can be downloaded from the Apple App Store.
To use certain features of Nutrify, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process.
You are responsible for maintaining the security of your account and password.
You may not share your account with others, and you agree not to sell or transfer your account to another party.
How do I get notified of the changes in the App?
Please be aware that we may make changes to our App in the future. Any information about the changes will be available through Nutrify notifications and App updates, by email (if you have subscribed), and our website at www.nutrify.app.
The results and information provided by Nutrify may not always be entirely accurate, as they are generated using computer vision and machine learning technology.
The accuracy of Nutrify’s assessments and recommendations can be influenced by factors such as the quality of input data and the inherent limitations of these technologies.
It is essential for you to exercise your own discretion and not rely solely on Nutrify’s results for making critical decisions, especially in determining whether something is edible or not. When it comes to matters like dietary choices or health-related decisions, we advise you to consult with qualified professionals or trusted sources to ensure the most accurate and reliable information.
Please be aware that Craizy Studios and our third parties do not assume responsibility for any action or inaction taken based on the App's results. Nutrify is intended for informational purposes and should not replace expert advice or common sense.
Information provided by Nutrify is collated from reputable third-party sources. You acknowledge that the information provided belongs to third parties and that Craizy Studios will not assume any responsibility for their accuracy or validity in any way. Where possible, Nutrify will provide reference information to support materials. You acknowledge that the information or support materials are not the responsibility of Nutrify and may change without notice.
How much does it cost to download Nutrify?
Nutrify is free to download via the Apple App Store.
However, Nutrify offers subscription-based access to premium features at USD 2.99/month (inc GST) and USD 19.99/year (inc GST).
Monthly or yearly subscription fees are to be paid through Apple’s App Store payments.
Does Nutrify offer a free trial?
Nutrify may, at its discretion, offer a free trial for a limited period of time.
At the end of the free trial period, your payment method as provided by the Apple App Store will be charged unless you cancel your subscription within the trial period.
Nutrify reserve the right to modify the terms and conditions of the free trial or cancel a free trial offer at any time and without notice.
Where can I find the subscription fees?
The subscription fees are displayed on Nutrify.
We endeavour to maintain accurate information on our App, but from time to time there may be an error. If the subscription price is more or less than the price displayed, we reserve the right to correct the error.
Who can I talk to about my subscription?
If you have any questions regarding your subscription or the App, please contact us at [email protected] or through our website www.nutrify.app.
Nutrify and Craizy Studios are not involved in the processing any payments made to use the App. Please refer to the legal disclaimers provided by the Apple App Store for any questions about how payment is processed.
Can I cancel or modify my subscription?
You acknowledge that Nutrify’s cancellation policy is consistent with Apple’s App Store purchases cancellation policy. Those terms will also govern your use of the App.
Should you wish to change or cancel your subscription after your payment has been processed, click here for instructions.
How do I request a refund?
Nutrify’s refund policy are in line with Apple’s App Store purchases. You acknowledge that Apple’s App Store’s refund policy also governs your use of the App.
To request for a refund, click here for instructions.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
You are also entitled to choose a refund or replacement for major failures with goods.
If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Craizy Studios respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).Our commitment to privacy extends across all regions where our services are available. This policy sets out how we collect and treat your personal information.
What personal information do we collect?
Craizy Studios will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
You may provide basic information such as your name, email address and log in details to enable us to send information, provide updates, process your subscription and for you to enjoy and use Nutrify.
As Nutrify is a photo-based food education App, you may provide images to us, which play a fundamental role in fulfilling the App's core purpose and enhancing the computer vision models powering it.
Additionally, we may also collect other personal information you provide while interacting with us.
How do we collect your personal information?
We collect personal information from you in a variety of ways, including when you interact with us electronically and when you access Nutrify and our website. We only collect personal information that you provide to us directly.
We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your email preferences, respond to surveys and/or promotions, or communicate with us.
How do we use your personal information?
We may use personal information collected from you to provide you with information, updates, products, and services. We may also make you aware of new and additional products, services, and opportunities available to you. We may use your personal information to improve our services and better understand your needs.
We may also use your personal information to contact you about our products and services, including for marketing purposes. You can opt out of receiving marketing material at any time.
How do we disclose your personal information?
We do not and will not sell or deal in personal information or any customer information.
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors. We will only do this to the extent it is reasonably necessary to provide our products or services to you.
We may from time to time need to disclose personal information to comply with our legal obligations.
We may, however, use and disclose images you have submitted through Nutrify. It is important to note that only images of food should be submitted through the App or our website. You must refrain from providing images containing personal, private, or sensitive information. While we are constantly improving our systems to ensure that any images containing personal or private information that are inadvertently submitted are flagged and handled with the utmost care and discretion, you acknowledge and agree that Craizy Studios bears no responsibility for any images you choose to submit.
You acknowledge and agree that by capturing images of food using Nutrify, you grant us an unrestricted, worldwide license to use, distribute, display, and share these images. This includes, but is not limited to, the use of these images for training computer vision and other machine learning models to enhance the App’s services, sharing images as part of an open-source database, and incorporating images into Nutrify’s documentation and reference materials. Please be aware that Nutrify is solely interested in images of food. We do not seek or use images containing people, faces, or items unrelated to food.
Any personal data contained within the photographs provided to Nutrify will be removed prior to any usage as described above. We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of Craizy Studios, Nutrify, www.nutrify.app, our customers or third parties.
Information that we collect may from time to time be stored, processed in, or transferred between parties located in countries outside of Australia.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer (to the extent we are legally able to) our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
How do we secure your personal information?
We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification, and disclosure.
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to or receive from us.
How can you access your personal information?
You may request details of personal information that we hold about you by emailing us at [email protected].
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
What rights do you have in relation to your personal information?
You have the right to access your personal information and require us to correct any of your personal information.
Cookies and Pixels
Intellectual Property Rights
Our website www.nutrify.app contains intellectual property (including copyright) owned by Craizy Pty Ltd trading as Craizy Studios and third parties.
We and our third parties retain all rights, title and interest in our website and all related content. Nothing you do on or in relation to the website will transfer to you:
of Craizy Pty Ltd and any third party.
When you come to our website www.nutrify.app we may collect certain information such as browser type, operating system, websites visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Links to Third Party Websites
Content and product descriptions
We do not warrant that product descriptions or other content of this website is accurate, complete, reliable, current, or error-free.
We may update any content on our website at any time without notice.
Reviews and comments
When visiting our website or social media pages, and subject to your compliance with these terms, you may post reviews and comments.
If your reviews or comments contain defamatory, misleading, or false statements or is threatening, aggressive or contains obscenities, or is otherwise contrary to the relevant social media platform’s content or other rules, we may remove your reviews and comments and remove your access to our website and social media pages.
We reserve the right to remove or edit any content that you post on our website. You acknowledge that any content posted by you on our website or social media pages becomes our property. For this purpose, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, distribute and display such content in any way we see fit, throughout the world and in any media.
You agree to indemnify us for all claims made against us resulting from your reviews or comments on our website or social media pages.
You acknowledge that we are not the author of any reviews or comments on our website or social media pages and that we are not responsible and do not assume any liability for any content posted by you or any third party.
If you are concerned about any reviews or comments, please contact us at [email protected].
For security purposes, you must not share your customer Account login details.
If you use this site, you are responsible for maintaining the confidentiality of your customer account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your customer account or password.
We can terminate your customer account at any time and in our sole discretion.
If a customer is under 18 years of age and purchasing an item with a credit card, we will require the consent of a parent or guardian at the time of purchase.
Credit card information
We do not store any credit card information that you provide. If payments are made via our App, they are securely managed by the Apple App Store in compliance with relevant standards.
We may suspend or terminate your access to and use of our website, without notice, if you are in breach of these terms.
We make every attempt to ensure that the website is free of viruses and other malicious code which may affect your computer systems. However, your access to and use of the website and App are at your own risk, and you must take your own precautions to avoid and protect your computer systems against any viruses and other malicious code.
If, due to events beyond our reasonable control, you incur any loss or damage arising from a cyber security event in relation to our website, email communications, payment gateway providers or products, you acknowledge that we are not liable.
You must take appropriate steps to ensure that any requests for payment purporting to be from Craizy Studios are genuine, including by calling or emailing us to request confirmation.
How can I make a complaint?
If you wish to make a complaint, please submit details of your complaint to [email protected].
We will investigate and respond as soon as possible after receiving written notice of your complaint.
If your complaint relates to any payment, please note that Nutrify is unable to assist. All such enquiries should be directed to the Apple App Store.